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Questions
& answers.
Everything about our models, orders and delivery. Can’t find your answer? Write to us.
What is 3D printing?
3D printing refers to the technology used to create 3D objects in the real world from digital 3D files. The objects are typically created layer by layer using a 3D printer.
What material are the models made of?
The anatomical models are made of PLA – Polymer of Lactic Acid.
What does OS mean?
OS comes from the Latin word for “bone” – os.
Are all the structures of the real organs present on the models?
Yes. Every model is an exact copy of a patient’s anatomical structure, created by using their CT scan.
When can I expect my order to be shipped?
We process orders placed before 12pm on the same day. In Bulgaria you usually receive your package the next day. Within the EU delivery takes 2–10 business days, and worldwide 1–6 business days by air. See Delivery for every country.
What are the delivery charges?
Shipping is calculated automatically at checkout based on your country. Bulgaria, Romania, Greece, Hungary, Czech Republic, Poland, Slovakia, Croatia and Slovenia: €9.90, and free on orders over €99. Other countries: from €24.90 — see Delivery for the full list.
Do prices include VAT?
All prices include Bulgarian VAT and exclude shipping costs, unless otherwise noted.
What payment methods can I use?
You pay online by debit or credit card (Visa, Mastercard and other major cards) through our secure checkout. Your order is shipped after the payment is confirmed. We do not offer cash on delivery.
Can I cancel my order?
You can cancel your order up to 2 hours after it is placed.
How can I contact customer service?
Contact us using the contact form and contact information that you can find on the contact page on our website.
Where do you ship to?
We ship to all countries in the EU as well as many others around the world. Contact us for more information about your country.
Do I need to create an account to shop online?
No, you don’t need an account to shop online.
Can I add to, change or cancel an order once it has been placed?
You can contact us up to 2 hours after placing it so we can make the changes you wish.
Which currency will I be charged in?
All prices are in EUR.
How can I use a coupon?
You can use your coupon by entering the code on the Checkout page.
Still have
a question?
We are happy to help — with orders, models or complex cases.